Unable to start with video card

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Unable to start with video card

Post by barbsprangs on Fri 29 Dec 2017, 16:53

Hello, I've been playing Sims 4 fine with no problems, but after installing Cats & Dogs I get the message

"Unable to start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.
[0e6d1221:1df4e8dc:80010003:00000000]"



I've played plenty before with no problem, and checked that the latest drivers are installed, even uninstalling and reinstalling them. So I'm a little unsure of why this is happening?


edit*:  This is from the config.log file, in the graphics device info section, if it's any help.


Number:          0
Name (driver):   Intel(R) HD Graphics Family
Name (database): 4th Gen Intel(R) Core processor graphics HD 4400 - Mobile Haswell - ULT GT2 [Found: 1, Supported: 1]
Vendor:          Intel
Chipset:         Vendor: 8086, Device: 0a16, Board: f9201179, Chipset: 000b
Driver:          igdumdim64.dll, Version: 20.19.15.4624, GUID: D7B78E66-4956-11CF-D960-2FD9B7C2D935
Driver version:  4624
Monitor:         \\.\DISPLAY2
Texture memory:  112MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz


Last edited by barbsprangs on Fri 29 Dec 2017, 18:21; edited 1 time in total (Reason for editing : Added graphics device info section)
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Re: Unable to start with video card

Post by The_gh0stm4n on Sat 30 Dec 2017, 20:00

Hello and welcome to the Forum @barbsprangs,

It is possible (or even likely) that your graphics card is not supported anymore. As with the release of the newest DLC "Cats & Dogs", the system requirements have been increased. See here:
https://www.ea.com/games/the-sims/the-sims-4/pc/cats-and-dogs-faq#q5

At this point I can't really offer another solution, other than maybe playing the game on another (stronger) computer, if you can. I'm sorry.

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