Unable to start with video card

View previous topic View next topic Go down

Unable to start with video card

Post by barbsprangs on Fri 29 Dec 2017, 16:53

Hello, I've been playing Sims 4 fine with no problems, but after installing Cats & Dogs I get the message

"Unable to start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

I've played plenty before with no problem, and checked that the latest drivers are installed, even uninstalling and reinstalling them. So I'm a little unsure of why this is happening?

edit*:  This is from the config.log file, in the graphics device info section, if it's any help.

Number:          0
Name (driver):   Intel(R) HD Graphics Family
Name (database): 4th Gen Intel(R) Core processor graphics HD 4400 - Mobile Haswell - ULT GT2 [Found: 1, Supported: 1]
Vendor:          Intel
Chipset:         Vendor: 8086, Device: 0a16, Board: f9201179, Chipset: 000b
Driver:          igdumdim64.dll, Version:, GUID: D7B78E66-4956-11CF-D960-2FD9B7C2D935
Driver version:  4624
Monitor:         \\.\DISPLAY2
Texture memory:  112MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

Last edited by barbsprangs on Fri 29 Dec 2017, 18:21; edited 1 time in total (Reason for editing : Added graphics device info section)

Windows version :
  • Windows 10

System architecture :
  • 64 bits (x64)

Favourite games : The Sims 4
Female Posts : 10
Points : 807
Reputation : 0
Join date : 2016-01-21
Age : 22
Location : Italy

View user profile

Back to top Go down

Re: Unable to start with video card

Post by The_gh0stm4n on Sat 30 Dec 2017, 20:00

Hello and welcome to the Forum @barbsprangs,

It is possible (or even likely) that your graphics card is not supported anymore. As with the release of the newest DLC "Cats & Dogs", the system requirements have been increased. See here:

At this point I can't really offer another solution, other than maybe playing the game on another (stronger) computer, if you can. I'm sorry.



Forum Rules // Forum FAQ // All G4TW Downloads // G4TW The Sims 4 Gallery Collection // How YOU can help us seeding!

How to install The Sims Medieval // The Sims 2 overview ! // How to install The Sims 3 // TS3 Expansion install checklist // How to install The Sims 4

You can E-MAIL me about general questions & site navigation. Also, after 24 hours of you posting a topic on the Forum and NOT getting a reply, you can e-mail me for Support as well!

VETERAN Moderator
Inspector General & Forum O.G.
VETERAN Moderator Inspector General & Forum O.G.

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, PvZ: Garden Warfare, Team Fortress 2, Overwatch, GTA: San Andreas, GTA V, S.W.A.T. 4, Counter-Strike, Hitman, Borderlands, Fallout, COD, Battlefield, The Binding of Isaac, Military strategy games (Darkest Hour, Hearts of Iron, Arsenal of Democracy, etc.), Enter the Gungeon.
Male Posts : 15620
Points : 20752
Reputation : 2220
Join date : 2012-11-02
Location : Bellisarius Hall

View user profile

Back to top Go down

View previous topic View next topic Back to top

Permissions in this forum:
You cannot reply to topics in this forum