Unable to start with video card

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Unable to start with video card

Post by barbsprangs on Fri 29 Dec 2017, 16:53

Hello, I've been playing Sims 4 fine with no problems, but after installing Cats & Dogs I get the message

"Unable to start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

I've played plenty before with no problem, and checked that the latest drivers are installed, even uninstalling and reinstalling them. So I'm a little unsure of why this is happening?

edit*:  This is from the config.log file, in the graphics device info section, if it's any help.

Number:          0
Name (driver):   Intel(R) HD Graphics Family
Name (database): 4th Gen Intel(R) Core processor graphics HD 4400 - Mobile Haswell - ULT GT2 [Found: 1, Supported: 1]
Vendor:          Intel
Chipset:         Vendor: 8086, Device: 0a16, Board: f9201179, Chipset: 000b
Driver:          igdumdim64.dll, Version:, GUID: D7B78E66-4956-11CF-D960-2FD9B7C2D935
Driver version:  4624
Monitor:         \\.\DISPLAY2
Texture memory:  112MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

Last edited by barbsprangs on Fri 29 Dec 2017, 18:21; edited 1 time in total (Reason for editing : Added graphics device info section)

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Re: Unable to start with video card

Post by The_gh0stm4n on Sat 30 Dec 2017, 20:00

Hello and welcome to the Forum @barbsprangs,

It is possible (or even likely) that your graphics card is not supported anymore. As with the release of the newest DLC "Cats & Dogs", the system requirements have been increased. See here:

At this point I can't really offer another solution, other than maybe playing the game on another (stronger) computer, if you can. I'm sorry.



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