Issue With Watching Videos On My New Laptop. [SOLVED]

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Issue With Watching Videos On My New Laptop. [SOLVED]

Post by SimsIsLoveSimsIsLife on Sat 10 Feb 2018, 19:53

Hi! I actually wasnt sure where I would post this since I normally only use this forum for sim support. However I got a new laptop recently that is 10 times better than my old one but last week something odd started to happen with online video playback. I cant really explain it so I included a photo here. It started when I went to watch the new Black Butler movie on some anime website and everything looked fine till I hit play then the issue you see in the photo happened. I thought it was just that particular video streamer so I tried different sites they all had only that video player and all had this issue below. I finally found another version though and it played just fine there was no green anywhere. I just thought whatever that video was glitched. But today I was watching my favorite streamer on youtube everything was fine then the video momentarily froze and the green issue below appeared. So now I think something is wrong with my laptop and I don't know what. If anyone has any idea how I can fix this or what is wrong with it please let me know. If the laptop is broken i would like to get it fixed while the warranty is still good. Hopefully its not a hard drive issue. I would appreciate the help!






Mod edit: moved to "Hardware".

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Re: Issue With Watching Videos On My New Laptop. [SOLVED]

Post by Tarac on Sat 10 Feb 2018, 22:13

Maybe your new laptop has 2 videocards.
Rightclick on a video and see if you get the option "open with powerful Nvidia videocard" or something simular
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Re: Issue With Watching Videos On My New Laptop. [SOLVED]

Post by SimsIsLoveSimsIsLife on Sun 11 Feb 2018, 02:50

I didn't see anything like that D: Here is a photo of my laptop specs


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Re: Issue With Watching Videos On My New Laptop. [SOLVED]

Post by Tarac on Sun 11 Feb 2018, 10:38

Try this:
1. Rightclick on the Windows logo on the taskbar
2. Click on Device Manager
3. Click on Graphics Adapter

When you see 2 adapters there, your laptop has switchable graphics and you should play The Sims on the better one.
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Re: Issue With Watching Videos On My New Laptop. [SOLVED]

Post by The_gh0stm4n on Tue 13 Feb 2018, 01:39

@SimsIsLoveSimsIsLife wrote:I didn't see anything like that D: Here is a photo of my laptop specs



Apart from watching these videos, are you noticing any other screen 'irregularities'? I know from my own experience that if something happens along those lines it's almost always a failing graphics card. But then the issue appears everywhere, not just on these video-windows...

scratch

I would let the computer get checked, as long as you still have warranty.

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Re: Issue With Watching Videos On My New Laptop. [SOLVED]

Post by SimsIsLoveSimsIsLife on Sat 24 Feb 2018, 08:16

Sorry for the late reply! I actually fixed it. It turns out it was something wrong with my firefox browser. I gave it an reinstall and now everything is fine. Ty for the help though!

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Re: Issue With Watching Videos On My New Laptop. [SOLVED]

Post by The_gh0stm4n on Sat 24 Feb 2018, 18:30

@SimsIsLoveSimsIsLife wrote:Sorry for the late reply! I actually fixed it. It turns out it was something wrong with my firefox browser. I gave it an reinstall and now everything is fine. Ty for the help though!


Thanks for letting us know about the solution! Very Happy  Problem solved, topic closed.

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Re: Issue With Watching Videos On My New Laptop. [SOLVED]

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