White Screen when opening TS4

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White Screen when opening TS4

Post by michelybonitinha on Thu 21 Jun 2018, 14:12

Whenever I open TS4, It always starts up with a blank white screen with a loading cursor, and proceeds to crash moments later.
I've installed it properly and followed all of the instructions that came with the RARs, yet it still acts like this.
I've checked the config and this it what it says; 
=== Graphics device info ===
Number:          0
Name (driver):   NVIDIA GeForce MX150
Name (database):  [Found: 0, Supported: 1]
And I've tried to put the graphics at the lowest option possible in GeForce Experience, but it still shows up white, so can anyone tell me how to fix this? I don't want 4 whole days of my effort to download this go to waste.

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Re: White Screen when opening TS4

Post by Tarac on Thu 21 Jun 2018, 14:29

I can only find 3 Geforce MX-series graphic cards and the all three state Unsupported.
When you give me the details below the line Found 0 Supported 1 can try to get a solution to your problem
The line starting with Chipset:  Vendor
Something simular to this
Chipset:         Vendor: 10de, Device: 0a22, Board: 1141174b, Chipset: 00a2
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Re: White Screen when opening TS4

Post by michelybonitinha on Fri 22 Jun 2018, 01:52

@Tarac wrote:I can only find 3 Geforce MX-series graphic cards and the all three state Unsupported.
When you give me the details below the line Found 0 Supported 1 can try to get a solution to your problem
The line starting with Chipset:  Vendor
Something simular to this
Chipset:         Vendor: 10de, Device: 0a22, Board: 1141174b, Chipset: 00a2
Chipset:         Vendor: 10de, Device: 1d10, Board: 12181025, Chipset: 00a1
Here it is.

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Re: White Screen when opening TS4

Post by michelybonitinha on Sun 24 Jun 2018, 10:29

boomph

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Re: White Screen when opening TS4

Post by Tarac on Sun 24 Jun 2018, 11:09

@michelybonitinha wrote:boomph
Card is pretty old, but al least you can try this (I cannot guarantee success though)
Donwload THIS SMALL FILE
Then open your installation folder of the Sims 4 -> Open Game -> Open bin
Copy the just downloaded file to Bin, overwriting the existing GraphicsCards.sgr
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Re: White Screen when opening TS4

Post by michelybonitinha on Tue 26 Jun 2018, 01:38

Now it just crashes right off the bat... Anymore solutions?

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Re: White Screen when opening TS4

Post by anadius1 on Tue 26 Jun 2018, 07:40

Try this and post a result here.

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Re: White Screen when opening TS4

Post by michelybonitinha on Tue 26 Jun 2018, 11:59

@anadius1 wrote:Try this and post a result here.
report:

Game version: 1.44.77.1020

Hash mismatch:


Missing files:

data/client/clientfullbuild0.package
data/client/clientfullbuild1.package
data/client/clientfullbuild2.package
data/client/clientfullbuild3.package
data/client/clientfullbuild4.package
data/client/clientfullbuild5.package
data/client/clientfullbuild6.package
data/client/clientfullbuild7.package
data/client/clientfullbuild8.package
data/client/magalog.package
game/bin/orangeemu.dll

Unknown files:

clientdb.package
config.log
gameversion.txt
lastcrash.txt
options.ini
userdata.lock
usersetting.ini
mods/resource.cfg
game/bin/rldorigin.dll
game/bin/rldorigin.ini
game/bin/rldorigin_x64.dll
game/bin/ts4.par
game/bin/core/winhttp.dll
What do I do now?

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Re: White Screen when opening TS4

Post by anadius1 on Tue 26 Jun 2018, 13:27

Just like some other person, you're missing base game files.

Download The Sims 4 base game installer (G4TW version or mine). Install it to other folder than your current installation and copy those missing files to your current Sims 4 installation folder:
data/client/clientfullbuild0.package
data/client/clientfullbuild1.package
data/client/clientfullbuild2.package
data/client/clientfullbuild3.package
data/client/clientfullbuild4.package
data/client/clientfullbuild5.package
data/client/clientfullbuild6.package
data/client/clientfullbuild7.package
data/client/clientfullbuild8.package
data/client/magalog.package

You can skip "game/bin/orangeemu.dll" since you're using 64-bit version of the game, right?

And lastly you can remove those unknown files.

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Re: White Screen when opening TS4

Post by michelybonitinha on Wed 27 Jun 2018, 06:43

Finally it worked!! Thank you so much!!!

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Re: White Screen when opening TS4

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