computer shuts down during game play

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computer shuts down during game play

Post by kimberleychick on Sat 05 May 2012, 07:45

Help i havnt seen anything about this problem in the forum but i may just be blind
just recently like 3 days during game play and the 2 loading screens my computer
automatically shuts down i have cc/mods i uninstalled WA as it only seemed to start after
I went to China but still having the same problem then the launcher stopped working i have figured out
many probs my self and from the forum but i am at my whits end as i have installed and uninstalled so many times
i have applied both of the fixes
i really want to continue playing sims 3
thank you

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Re: computer shuts down during game play

Post by Aɾყα on Sat 05 May 2012, 08:29

Hello,

Did you try it without your mods? Just drag and drop the mods folder to your desktop from (my) Documents\Electronic Arts\The Sims 3.
Have you tried starting a new town, just for the sake of testing it?

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Re: computer shuts down during game play

Post by kimberleychick on Sat 05 May 2012, 09:11

just moved the mods file to desktop it got through to the start clip but before the option to start a new game it shut down and when i restart windows it say s that windows didnt shut down properly i run windows 7 home premium and it is a new laptop for game playing also it shuts down at different places not the same spot

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Re: computer shuts down during game play

Post by Aɾყα on Sat 05 May 2012, 09:46

Hello,

Have a look here.

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Re: computer shuts down during game play

Post by kimberleychick on Sat 05 May 2012, 14:04

No tried everything at the link you gave me above but still the same

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Re: computer shuts down during game play

Post by Adwomin on Sat 05 May 2012, 20:43

Hello,

Could you please post a screenshot of your DEP exception list?

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Re: computer shuts down during game play

Post by kimberleychick on Sun 06 May 2012, 01:28


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Re: computer shuts down during game play

Post by Adwomin on Sun 06 May 2012, 23:02

Hello,

That looks good. Please contact me via the Forum's chatbox when you see me online on the Forum, just to be sure.

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Re: computer shuts down during game play

Post by kimberleychick on Mon 07 May 2012, 16:56

that is what happens when i try playing the sims 3

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Re: computer shuts down during game play

Post by Adwomin on Mon 07 May 2012, 17:56

Hello,

Sorry I suddenly quit, but my internet connection was messed up for an hour or so.
So, what is the result?

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Re: computer shuts down during game play

Post by kimberleychick on Tue 08 May 2012, 08:00

the same thing happened this time the showtime part of start up

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Re: computer shuts down during game play

Post by Adwomin on Tue 08 May 2012, 23:02

Hello,

Let me think...
Lady ElDi, do you have any other suggestions?

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Re: computer shuts down during game play

Post by Aɾყα on Tue 08 May 2012, 23:12

Hello,

Have you already tried clearing the caches? The simplest way is to go to (my) documents\electronic arts and drag&drop the The Sims 3 folder to your desktop. A new folder is generated as soon as you start the launcher, at which point you can move saves, mods and downloads to the new folder. You'll have to reinstall your sims3packs.

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Re: computer shuts down during game play

Post by kimberleychick on Wed 09 May 2012, 10:26

the same thing Crying or Very sad should i just re install everything?

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Re: computer shuts down during game play

Post by Aɾყα on Thu 10 May 2012, 10:04

Hello,

It's worth a try. If you do, don't forget to restart the pc before you reinstall.

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Re: computer shuts down during game play

Post by kimberleychick on Thu 10 May 2012, 14:48

i uninstalled all of the sims 3 re started computer installed the sims 3 applied the manual fix then mastersuite and applied the ultimate fix and the same thing happened

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Re: computer shuts down during game play

Post by Adwomin on Thu 10 May 2012, 22:01

Hello,

So, are you sure your PC can run the game: http://www.systemrequirementslab.com/cyri/ ?

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Re: computer shuts down during game play

Post by kimberleychick on Sat 12 May 2012, 03:12

ok so i ran the scan everything except my video driver came up as yes so updated my video driver ran the scan again but it says the same thing about my video driver i have AMD Radeon HD 6520G

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Re: computer shuts down during game play

Post by Aɾყα on Sat 12 May 2012, 08:52

Hello,

Would you mind showing a screenshot of the testresults?

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Re: computer shuts down during game play

Post by kimberleychick on Sat 12 May 2012, 12:03


The Sims 3
System Requirements Lab Analysis

We could not determine your exact system so we can't tell if your computer can run this product. Please review the details below for further information regarding your system.

Check prices for The Sims 3

• Minimum
CPU
Minimum: (XP) 2.0 GHz P4 processor or equivalent; (Vista/7) 2.4 GHz P4 processor or equivalent [If built-in graphics chipsets then 2.6 GHz Pentium D CPU, or 1.8 GHz Core 2 Duo, or equivalent.]
You Have: AMD A6-3430MX APU with Radeon(tm) HD Graphics
PASS

CPU Speed
Minimum: (XP) 2.0 GHz P4 processor or equivalent; (Vista/7) 2.4 GHz P4 processor or equivalent [If built-in graphics chipsets then 2.6 GHz Pentium D CPU, or 1.8 GHz Core 2 Duo, or equivalent.]
You Have: 1.7 GHz Performance Rated at: 3.83 GHz
PASS

RAM
Minimum: (XP) 1 GB RAM; (Vista/7) 1.5 GB RAM [If built-in graphics then add 0.5 GB additional RAM]
You Have: 2.1 GB
PASS

OS
Minimum: Windows XP (Service Pack 2) or Windows Vista (Service Pack 1) or Windows 7
You Have: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 32-bit
PASS Click here for the latest Windows drivers.


Video Card
Minimum: 128 MB Video Card, with support for Pixel Shader 2.0 (NVIDIA GeForce FX 5900 or above / ATI Radeon 9500 or above / Intel GMA 3-series or above)
You Have: AMD Radeon HD 6520G
Click here for the latest Video drivers.

Features: Minimum attributes of your Video Card
Required You Have
Video RAM 128 MB 3.2 GB
Pixel Shader version 2.0 5.0


Free Disk Space
Minimum: 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games.
You Have: 55.5 GB
PASS

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Re: computer shuts down during game play

Post by Aɾყα on Sat 12 May 2012, 12:51

Hello,

I think Admin will be able to help you with those video card drivers.

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Re: computer shuts down during game play

Post by Adwomin on Sat 12 May 2012, 17:04

Hello,

You probably updated via the "Device Manager", right?
If yes, that's not the correct way.

Please tell me what operating system you have and whether it's 32- or 64-bit. I'll send you the correct driver for your PC.

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Re: computer shuts down during game play

Post by kimberleychick on Sat 12 May 2012, 17:13

windows 7 home premium 32 bit
i downloaded from radarsync

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Re: computer shuts down during game play

Post by Adwomin on Sat 12 May 2012, 17:26

Hello,

Please go to your computer's software list and remove ALL ATI related drivers.
After that, restart your PC and then download and install this update: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista32.aspx

When the driver finished updating, restart your PC again. Then test the game and let us know the result. Good luck!

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Re: computer shuts down during game play

Post by kimberleychick on Sun 13 May 2012, 07:29

i have done as above and it is working up to create a sim but the launcher is not working and i want to add some cc

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