Can't update windows and Microsoft essential sentinel ?

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Can't update windows and Microsoft essential sentinel ?

Post by Narong30 on Sun 29 Aug 2010, 14:03

If you can't update it .
Please try to download TDSSKiller
After you download it , please run it as Admin after it done with the scan, if you find any infection. Just let the software handle , after you restart the pc. Everything will be alright.

I get this Killer from Microsoft Technical team.
Here i show you all the email between me and Microsoft staff.

SRX11373*****ID - SRX11373*****ID
Microsoft Customer Support
View Contact
To: ******_*****

SRX1137359588ID - SRX1137359588ID.eml (21KB)
Note: Forwarded message is attached.

Junk Score: 1 out of 10 (below your Auto Allow threshold) | Approve sender | Block sender | Block domain | Boxbe
Fw: SRX11373*****ID - SRX11373*****ID
SRX1137359588ID - SRX1137359588ID
20 Ogos 2010 18:46:39
"Microsoft Customer Support"
"" <******_*****>

Hi Narong,

Thank you for contacting Microsoft Security Essentials Technical Support team. My name is Rathi and I would be happy to assist you. For your reference, here is your Service Request 11373*****.

From your case description, I understand that you are unable to install the Microsoft Security Essentials update on your computer. If you try to install the updates it gives an error code: 0x80072efe. If I have misunderstood, please do not hesitate to let me know.

Narong, I understand how frustrating it could be when things do not work as expected. Please do not worry; I would do my best to help you with this issue.

This issue normally occurs due to temporary Internet Connection failure or corrupted driver files of the network adapter on your computer.

I will certainly help you with fix this issue but during the course of troubleshooting, if we find that we require assistance from any other department within or out of Microsoft, I will guide you accordingly.

Please follow the below troubleshooting steps:

1. Download, extract and run the TDSS Root kit killer from this link: ...

2. You will see the result in the command prompt

3. Once it is done, restart the computer

4. Try to update now

I eagerly await your response after you complete the troubleshooting steps.

Please reply to us with the status of the issue after performing these steps. If the issue was resolved, please let us know. If the issue remains unresolved and if any error message pops-up while performing the above steps, please reply to this mail with the specific error message for further research. Your reply is very important for us to ensure a proper resolution. We'll respond in the next 24 Hours once we get a reply from you.

I look forward to your reply.

If you have any feedback about my service, you may send an email to my manager at
*-6**** My manager would be very happy to receive your comments and suggestions.

Thank you for choosing Microsoft Security Essentials Technical Support.

Best Regards,

Rathi M

Microsoft Security Essentials Technical Support

You might get a message after replying to our email stating that you have reached an Unmonitored Mailbox. Not to worry, your message is redirected to us through the mailbox server and any information you send will be added to the case notes automatically. Please do not to edit any information in the subject line as you hit "Reply" button.



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