Fix for "Unknown Error Occurred"

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Fix for "Unknown Error Occurred"

Post by nomih3 on Thu 21 Jun 2012, 19:34

I found this fix on the Sims 3 official forum. After uninstalling Pets and then installing Master Suite and Fast Lane, even the Launcher wouldnt open and all i got was "Unknown Error Occurred". Plenty of others had this issue on the EA site as well after uninstalling. So on a Mac:
1. Open Macintosh HD
2. Open the Users folder
3. Open your home folder (it'll be named whatever your username is)
4. Open the Library folder
5. Open Preferences
6. Once in that Preferences folder you will want to move "The Sims 3 Preferences" as well as any "com.transgaming" and "ipatcher" files you find to the trash.
7. Empty your trash

I did this and it WORKED! Also, someone else commented that you have to do this each time before playing then someone added that if you only delete the system.reg INSIDE the "Sims 3 Preferences" folder, that its all better.

I can confirm that deleting all that worked for me. I will post back to say if i need to do it each time or if i end up only deleting the system.reg folder.

Happy Simming Smile

This is the original forum i got it from:
http://forum.thesims3.com/jforum/posts/list/132714.page

DO NOT POST ANY QUESTIONS/PROBLEMS IN THIS TOPIC, BUT OPEN A NEW TOPIC FOR IT IN THE CORRECT SECTION! ALL COMMENTS POSTED ABOUT QUESTIONS/PROBLEMS HERE WILL BE DELETED!


Last edited by Admin on Fri 24 May 2013, 19:12; edited 3 times in total (Reason for editing : Forgot to add the link!)
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Re: Fix for "Unknown Error Occurred"

Post by ☠ ~ Aɳɳ ~ ☠ on Thu 21 Jun 2012, 21:02

Hello,

Thank you for sharing, I hope others find it as helpful as you did.

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Re: Fix for "Unknown Error Occurred"

Post by theone218 on Sun 01 Jul 2012, 17:41

Do I have to do this everytime then?

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Re: Fix for "Unknown Error Occurred"

Post by Lolaface on Wed 08 Aug 2012, 19:58

i don't have those folders or things in my mac and it still gives me an unkown error when i try starting up the game! =[

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Re: Fix for "Unknown Error Occurred"

Post by nomih3 on Fri 17 Aug 2012, 13:26

I only did it the once and everything has been fine since then. If you cant find them, try doing a search for them. If you dont have them, then you prob have a different problem...
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Re: Fix for "Unknown Error Occurred"

Post by Dieneryn on Sat 06 Oct 2012, 07:11

Hey!

I have the same problem, and all I did was delete the 'system.reg' and everything worked out perfectly =)

Thanks for the post, very helpful!
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Re: Fix for "Unknown Error Occurred"

Post by jaredmpage on Sun 07 Oct 2012, 05:25

I did it and when i deleted it and then opened the sims 3 generations...i saw the files reappeared! it was really weird...i kept permanently deleting them and it still came back! can someone please help!!!!

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Re: Fix for "Unknown Error Occurred"

Post by nomih3 on Sun 04 Nov 2012, 13:38

They are system files i think that will re create each time you play. If your issue is a corrupt file, deleting these will fix it. Then next time you play, a new one will be created. Ive not had to do it since the first time.
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Re: Fix for "Unknown Error Occurred"

Post by Adinaa on Sat 08 Dec 2012, 01:37

I still can't manage to fix this error. I've tried a different navigation (since there is no library located in my user's home folder). /Macintosh HD/Library/Preferences and here I cannot locate any folder that says "The Sims 3 Preferences". I've searched the whole mac basically and there is no such folder so now I am left still unsure of why my "Unknown Error" message occurs. I also attempted to delete all document files associated with the Sims 3 but still no solution. I've even tried to reinstall a different Sims 3 base game and still encounter the same error when attempting to use the fixes

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Re: Fix for "Unknown Error Occurred"

Post by comptonx321 on Tue 11 Dec 2012, 22:43

i am having the same problem, the sims 3 preferences and the system.reg files are absolutely nowhere to be found on my computer. i have not even been able to play the game since installation because of an unknown error. i am very upset about this PLEASE HELP!!!

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Re: Fix for "Unknown Error Occurred"

Post by antiskub on Wed 12 Dec 2012, 17:36

@comptonx321 wrote:i am having the same problem, the sims 3 preferences and the system.reg files are absolutely nowhere to be found on my computer. i have not even been able to play the game since installation because of an unknown error. i am very upset about this PLEASE HELP!!!

Heya,

Do you have any mods or CC? If you do, try renaming your "/Documents/Electronic Arts/The sims 3" folder and launch the game. If it doesn't give you an error then you have buggy CC.

Is your game patched? Manually patch it to the latest version.

You can always try bypassing the launcher, to see if it's the launcher breaking your game or if it's inherent to the game itself: http://www.moreawesomethanyou.com/smf/index.php/topic,16483.0.html


Last edited by antiskub on Wed 23 Jan 2013, 05:53; edited 1 time in total
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Re: Fix for "Unknown Error Occurred"

Post by amster on Mon 14 Jan 2013, 04:30

@Adinaa wrote:I still can't manage to fix this error. I've tried a different navigation (since there is no library located in my user's home folder). /Macintosh HD/Library/Preferences and here I cannot locate any folder that says "The Sims 3 Preferences". I've searched the whole mac basically and there is no such folder so now I am left still unsure of why my "Unknown Error" message occurs. I also attempted to delete all document files associated with the Sims 3 but still no solution. I've even tried to reinstall a different Sims 3 base game and still encounter the same error when attempting to use the fixes

You won't find the files there - they are in your individual Home folder, not the top level of the disk.

When you open the Finder, you need to go up to the 'Go' menu and hold down the Option key when you click on it. This will make your library visible in the list. Click on it from there.

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Re: Fix for "Unknown Error Occurred"

Post by temorhalkeep on Wed 23 Jan 2013, 02:51

@Lolaface wrote:i don't have those folders or things in my mac and it still gives me an unkown error when i try starting up the game! =[

Same here...

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Re: Fix for "Unknown Error Occurred"

Post by antiskub on Wed 23 Jan 2013, 06:04

@temporhalkeep:
Is your Library folder hidden? It is hidden by default (your files won't come up when doing a Finder search), so if you follow amster's instructions, you should be able to unlock it:
1. Open the Finder
2. On the top navigation bar, where it says File - Edit - View - Go, hit "Go" and press the option key. A new folder will show up between Home and Computer that says "Library". Click on it.
3. Go to Preferences, and scroll down to the folder "The Sims 3 Preferences." Delete "system.reg" (You can delete all of them, but usually it's system.reg that is the culprit)
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Re: Fix for "Unknown Error Occurred"

Post by Scottywald on Fri 30 Aug 2013, 04:45

Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you.

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Re: Fix for "Unknown Error Occurred"

Post by umbrellaella1 on Tue 07 Oct 2014, 12:13

THANK YOU!  Laughing I'm new here.

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Re: Fix for "Unknown Error Occurred"

Post by Needmorehelp on Fri 25 Aug 2017, 06:16

hello everyone,

firstt, sorry for my bad english, i hope u all can understand what i mean, i'm not a native speak.

FYI, i'm using
macOS Sierra
version 10.12.6
Macbook Pro (Retina, 13-inch, Early 2015)
Processor 2.7 GHz Intel Core i5
Memory 8 GB 1867 MHz DDR3
Graphics Intel Iris Graphics 6100 1536 MB

and i already install WINESKIN WRAPPER & download all The Sims 4 file include Ultimate fix, and i already follow all instruction from G4TW, but i still have an error and i can't play The Sims 4.

i have windows parallel, but i don't want play in there, i'm so hopefully to play The Sims 4 on my mac not using window parallel.


so my problems is (take a look at picture i sent) everytime i launch The Sims 4 using my wrapper this always pop up

please help, i'm so desprated to play The Sims 4 on my mac

thanks


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Re: Fix for "Unknown Error Occurred"

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