Problem loging online in sims 3. [SOLVED]

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Re: Problem loging online in sims 3. [SOLVED]

Post by AyraMizrim on Wed 01 Aug 2012, 22:44

Hhahaah omg - affraid - I was meant I really appreciate all the help...
Sorry that was a fast typing mystake lol!

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Re: Problem loging online in sims 3. [SOLVED]

Post by Adwomin on Wed 01 Aug 2012, 22:59

Hi there,

Haha, don't worry, I was just kidding.

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Re: Problem loging online in sims 3. [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Thu 02 Aug 2012, 08:34

Laughing

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Re: Problem loging online in sims 3. [SOLVED]

Post by AyraMizrim on Thu 02 Aug 2012, 23:26

cat cat Ok here is the answer I got :

Dear ,

Thank you for contacting Electronic Arts.

I have reviewed your mail and gathered that you are facing problems in accessing your profile on the Sims 3 community.

I understand the frustration that you are enduring at the moment and I assure you my continual support in resolving this issue.

To assist you with this issue we will need the following information:

Your full name:

Your account name:

E-mail address as listed on the account:

Your registration code(CD Key):

Your Date of Birth as listed on account:

Origin ID:-

With this information we should be able to assist with the request or issue.

Electronic
Arts values your affiliation and looks forward to hear from you. Also,
in case of any help, please get in touch with us anytime. Alternatively,
please visit our extensive knowledge base online: http://help.ea.com/

Regards,
Aniruddh
Electronic Arts – World Wide Customer Experience


The think is they want the registration key of the sims 3 main game? or the last expansion?
And what is the origin ID? Question

//EDIT

Hello again btw bounce
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Re: Problem loging online in sims 3. [SOLVED]

Post by Adwomin on Thu 02 Aug 2012, 23:56

Hello there,

Haha, I don't know why, but that form made me laugh.
OK, now seriously; just provide your base game's registration key. You Origin ID is the username you use to login to Origin.

But since it has a "-" in the Forum, I don't think it's obligatory, right? Did you buy the game via Origin? If yes, you do have an Origin ID and you should provide. I don't know how that's going to help them, but we'll find out soon. ^^

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Re: Problem loging online in sims 3. [SOLVED]

Post by AyraMizrim on Fri 03 Aug 2012, 00:18

LoL no xD I bough the game from store.. So I just open my origin progrma and for ID there I have my e-mail.. So dunno if really is needed , but I think I gonna fill it xD wish me luck lol!

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Re: Problem loging online in sims 3. [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Fri 03 Aug 2012, 08:08

Hello,

I would also rectify this:


@AyraMizrim wrote:

I have reviewed your mail and gathered that you are facing problems in accessing your profile on the Sims 3 community.


You had no problem logging on to the website right?

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Re: Problem loging online in sims 3. [SOLVED]

Post by AyraMizrim on Fri 03 Aug 2012, 12:08

No I have no problem with the web site either the origin

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Re: Problem loging online in sims 3. [SOLVED]

Post by Adwomin on Fri 03 Aug 2012, 13:53

Hello,

We're eagerly waiting for the reply!

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Re: Problem loging online in sims 3. [SOLVED]

Post by AyraMizrim on Fri 03 Aug 2012, 14:29

Same do I lol! But don't expecting much xD is EA games after all..

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Re: Problem loging online in sims 3. [SOLVED]

Post by Adwomin on Fri 03 Aug 2012, 14:38

Hello,

You never know...

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Re: Problem loging online in sims 3. [SOLVED]

Post by AyraMizrim on Wed 08 Aug 2012, 13:49

Hello there...
It's been some while since you hear of me... I got yesterday a mail from EA with the follow:

Dear ,

This support case is now closed.We have
assigned a case number to this interaction and included it in your case
history so you can refer to its details as needed. Your case number is
. Please note that you may need to log in to view your case details.



As always, we strive to provide you with the
world's best customer experience for the world's best games. By taking a
short survey about your experience with EA, you can help us improve our
service to you:




Click here to take Survey




Should you require additional help with this
particular question, feel free to contact us right away and reference
your case number. Your satisfaction with our products and the EA
experience as a whole is our highest priority.


I the number is taking to origin My cases folder with no more information s than the last message the send me... And so they decided to close the case w/o tell me what to do.. WhatDidUJustCallMe? Well i was never really expecting a real help from EA. I though that maybe reset the pass or something so i tried to log again in game and at the Luncher.. but no luck..

I just wanted to tell you that you can close the thread since i had to re-install the game and seen then. But atm i have no time to do all this again. So i will try to install the game and see some day later .
Thank you again for your help Smile
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Re: Problem loging online in sims 3. [SOLVED]

Post by Adwomin on Wed 08 Aug 2012, 13:56

Hello,

Wow, that beats everything!
I'm sorry to hear that (even) EA wasn't able to solve your problem too.

Please reinstall using these instructions and do let us know the result: http://games4theworld.bestgoo.com/t1171-must-read-how-to-install-the-sims-3-correctly

Besides, I think EA has a chat too. If yes, try the chat and then confront them with the fact that your topic was closed without any help.


Ps. I did the survey for you, if you don't mind, lol.

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Re: Problem loging online in sims 3. [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Wed 08 Aug 2012, 22:16

LOL
"Sorry but we couldn't come up with a solution, so now we'll pretend you never even had a problem"


@AyraMizrim wrote:
As always, we strive to provide you with the
world's best customer experience for the world's best games.

They do? Could've fooled me....

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Re: Problem loging online in sims 3. [SOLVED]

Post by Dracos66 on Thu 09 Aug 2012, 03:10

Lady ElDi wrote:LOL
"Sorry but we couldn't come up with a solution, so now we'll pretend you never even had a problem"


@AyraMizrim wrote:
As always, we strive to provide you with the
world's best customer experience for the world's best games.

They do? Could've fooled me....

I'm surprised that no one knows the other meaning of EA. When the game(s) work correctly it stands for Electronic Arts, but when you have to deal with the customer service EA becomes Empty Answers. Razz

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Re: Problem loging online in sims 3. [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Thu 09 Aug 2012, 08:59

LOL

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Re: Problem loging online in sims 3. [SOLVED]

Post by AyraMizrim on Thu 09 Aug 2012, 20:36

Hello,
Sorry for the late reply , the thing about the EA chat is that you need to open a ticket with your problem... since before you enter that you need to answer some choose option in the site.. and that will choose for you if you gonna solve your problem with mail or chat... So I try everything but the chat option wasn't open for me... and I had to sent email.

Atm I am not at home to try and install the game again, and I will be back at 27/8 :/ .

But once I am back I will try again.
One think, is for sure not my pass info , cuz I have the sims 3 all the game again install in my laptop, exactly the same things and the pass and log in works just fine.

So Or was the script error, or something else.

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Re: Problem loging online in sims 3. [SOLVED]

Post by Adwomin on Thu 09 Aug 2012, 22:04

To be continued... (?)

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Re: Problem loging online in sims 3. [SOLVED]

Post by AyraMizrim on Thu 09 Aug 2012, 22:45

Hahahah indeed xD

//EDIT

Hello there,
Is been a while , and I'm actually back earlier...
Well
I just install the sims 3 again, and the results are , when I open the
launcher I had the script error, but I manage to log in the profile, and
after that i close it to put the crack. When I open it again didn't had
the error script, and I decide to run the game... when the it come to
log in the profile, worked just fine... So or was something with my
computer, or with the installation.. but really dunno since was working
fine before xD.

I want to thank you again all of you for trying helping me, and to be patients with my case xDD.
If I have problem again, I will run to you again , and btw keep up the hard work, your site and you ppl are amazing ;P
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Re: Problem loging online in sims 3. [SOLVED]

Post by Adwomin on Tue 21 Aug 2012, 21:21

Hello,

Oh, that's odd. [sarcasm]At least we now know we should contact EA first, prior to posting on the Games4theworld Forum.[/sarcasm]

Enjoy playing the game and, indeed, you know where to find us if you need any more assistance!

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Re: Problem loging online in sims 3. [SOLVED]

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