Can´t install the expansions. [SOLVED]

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Can´t install the expansions. [SOLVED]

Post by AnneP. on Thu 16 Aug 2012, 14:25

Hello again! Sorry to bother you ... but I really need help :/

I had all the expansions installed but suddenly my sims failed, and I couldn’t solve it. Tried for your Ultimate fix but it didn’t work. So I decided to uninstall and re-install everything (probably the dumbest idea I had).
Now, I have installed the base Sims (have the original) and then I install Adventures and High End Loft Stuff, but once I try to install any Sims that are newer than the High End Loft a window appears to me and will not let me install. The window says I need to have the Sims base installed, but I have it installed. I have tried to install just the Pets or Showtime after the base game but the same error appears. All the expansions I have are from your site and I followed the manuals.

Please help me: (
Sorry for the bad English..
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Re: Can´t install the expansions. [SOLVED]

Post by Adwomin on Thu 16 Aug 2012, 15:27

Hello,

Did you install your game via Steam or did you buy it on DVD?

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Re: Can´t install the expansions. [SOLVED]

Post by AnneP. on Thu 16 Aug 2012, 16:13

I've bought it on dvd..
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Re: Can´t install the expansions. [SOLVED]

Post by Adwomin on Thu 16 Aug 2012, 22:24

Hello,

Is it a 100% original, retail disc or is it a pirated disc?

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Re: Can´t install the expansions. [SOLVED]

Post by AnneP. on Fri 17 Aug 2012, 10:04

Hello, it's 100% original
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Re: Can´t install the expansions. [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Fri 17 Aug 2012, 10:43

Hello,

Ok so that should work. What about the launcher, are the base, WA and HELS icons lit up on the launcher?

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Re: Can´t install the expansions. [SOLVED]

Post by AnneP. on Fri 17 Aug 2012, 10:55

Hello,
Yes, the WA and the HELS lit up and the base, in the first times I've installed, it didn't lit up, but now it does lit up... I've also tried to install your base (I've downloaded from your site) but during the installation it says it can't find something and I have to track it but I can't find it too.
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Re: Can´t install the expansions. [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Fri 17 Aug 2012, 11:06

Hello,

I'm a little confused as to why the expansions won't install, did you extract them with winRAR?

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Re: Can´t install the expansions. [SOLVED]

Post by AnneP. on Fri 17 Aug 2012, 11:10

Yes I did. I'm confused too, specially cause I have install all the expansions before, all from here. And I didn't have any problem, I don't know what happened..
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Re: Can´t install the expansions. [SOLVED]

Post by Adwomin on Fri 17 Aug 2012, 11:23

Hello,

Just to be sure, please contact me via the Forum's chatbox when you see me online on the Forum.
I'll (try to) install everything correctly for you.

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Re: Can´t install the expansions. [SOLVED]

Post by AnneP. on Fri 17 Aug 2012, 11:26

Hello, Ok thank you soo much
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Re: Can´t install the expansions. [SOLVED]

Post by Adwomin on Sun 19 Aug 2012, 22:19

Hello,

Problem solved via TeamViewer.
Enjoy playing and please let us know if you ever need assistance!

Problem solved, topic closed. Wink

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Re: Can´t install the expansions. [SOLVED]

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