Sims 3 crashed to blue screen!

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Sims 3 crashed to blue screen!

Post by animefantasyx3 on Fri 12 Oct 2012, 00:51

Hi, i have been having difficulties with the game. I already delete the document sims 3 folder before but that doesnt seem to be the problem and i alway changed the DEP actions before too and that didnt work. please help! Help

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Re: Sims 3 crashed to blue screen!

Post by Aɾყα on Fri 12 Oct 2012, 13:04

Hello,

At which point did the problem start occurring?

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Fri 12 Oct 2012, 18:52

Well it actually started happening like a week after i downloaded sims 3 but ever since i updated to 1.39 a few seconds after my game loads it will crash

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Sat 13 Oct 2012, 20:53

//MOVED
Hello,

Try backing up and removing this folder completely, please: Documents\Electronic Arts\The Sims 3

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Sun 14 Oct 2012, 21:15

What do i do after i remove it?

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Re: Sims 3 crashed to blue screen!

Post by invalidusername on Mon 15 Oct 2012, 00:48

You would then test the game. Removing this makes the game generate a new folder, tricking it into thinking it's a brand new game. This can help solve a lot of problems, even some that had been occurring since the game was first played.
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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Mon 15 Oct 2012, 18:51

i backed up and removed the folder before and after a few times of playing sims it would crash to the blue screen again. I just deleted it and im playing a new game so what should i do if it happens again?

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Re: Sims 3 crashed to blue screen!

Post by t2sink on Mon 15 Oct 2012, 19:13

If the problem was in the files you deleted, it shouldn't crash again. If it does, we'll have to go through this same process, and see if you managed to get a bad save or something again.
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Re: Sims 3 crashed to blue screen!

Post by Drazard on Tue 16 Oct 2012, 19:28

@animefantasyx3 wrote:i backed up and removed the folder before and after a few times of playing sims it would crash to the blue screen again. I just deleted it and im playing a new game so what should i do if it happens again?

I guess its the Sims Cache Problem

its like in the internet browser too many Cache/cookie might slow your browsing and you have no choice but to clean it.

Your computer can't handle the cache of your sims so it end up of blue screen which usually cause by overheat

most of them are in laptop cause laptop are not made for games :3

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Wed 17 Oct 2012, 01:02

if thats the problem how do i fix it ?

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Re: Sims 3 crashed to blue screen!

Post by Drazard on Wed 17 Oct 2012, 06:41

Delete the following

simCompositorCache.package
compositorCache.package
and all of the things inside of the DCBackup Folder

Search it in the internet if theres anything you need to remove

that's all I know (FOR NOW)

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Sun 21 Oct 2012, 02:15

it crashed to the blue screen again..

//EDIT

and where is the DCbackup folder located?

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Re: Sims 3 crashed to blue screen!

Post by t2sink on Sun 21 Oct 2012, 03:52

It's located in the following.
Documents\Electronic Arts\The Sims 3
Or Documents\Electronic Arts\The Sims 3\DCbackup

But since you already said you did delete The folder, pry a issue with installation. So might need to completely uninstall, reboot, and re-install. But wait to see if anyone else has some insight on another solution first.
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Re: Sims 3 crashed to blue screen!

Post by Aɾყα on Sun 21 Oct 2012, 11:49

Hello,

Yes removing the "The Sims 3" folder cleared the caches.
Are you on a desktop computer? A blue screen can also be caused by hardware problems. It could be that one of your cards isn't firmly in it's slot. I'd feel more comfortable if you did nothing until Admin confirms my hypothesis though.

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Sun 21 Oct 2012, 14:27

Hello there,

Yes, a blue screen can be caused by a lot of things, usually hardware issues. (But it can be a corrupt program too)
What kind of PC is it? Custom-built?

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Mon 22 Oct 2012, 00:00

no its a windows7 laptop

the it crashed to blue screen again... it mostly crashes when im in buy mode.

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Mon 22 Oct 2012, 13:39

Hello,

Please open Windows Update and use "Check for new updates" to find new available updates. Download and install all available updates, including ALL "Optional" updates.

After updating everything, restart your PC and try again. Good luck!

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Tue 23 Oct 2012, 00:07

after i updated and restarted it still crashed to the blue screen..

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Tue 23 Oct 2012, 18:47

Hello,

Hmmm... weird. Can you please provide the following:

1. Your graphic card model.
2. Your operating system.
3. 32- or 64-bit.

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Wed 24 Oct 2012, 00:29

where do i find the graphic card number?
and the operating system?

//EDIT

it says 64 bit opperating system

//EDIT

i have a intel HD graphics card version 8.15.10.2342

Admin edit: Please edit your post, instead of double-posting. Thank you!

- ADMIN

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Re: Sims 3 crashed to blue screen!

Post by t2sink on Wed 24 Oct 2012, 04:53

Some examples of Operating Systems are Window's 7, Window's Vista, Window's XP, your probably running Window's 7.
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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Wed 24 Oct 2012, 18:02

mine is windows 7

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Thu 25 Oct 2012, 11:53

Hello,

Please use this tool to update your GPU driver to the latest version: http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Thu 25 Oct 2012, 20:51

it said we were unable to find your product or OS when i downloaded it

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Fri 26 Oct 2012, 18:51

Hello,

There's definitely something weird going on with your PC.
Is this a new laptop? And do you have this same problem with other programs too?

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