Sims 3 crashed to blue screen!

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Thu 25 Oct 2012, 20:51

it said we were unable to find your product or OS when i downloaded it

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Fri 26 Oct 2012, 18:51

Hello,

There's definitely something weird going on with your PC.
Is this a new laptop? And do you have this same problem with other programs too?

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Re: Sims 3 crashed to blue screen!

Post by t2sink on Fri 26 Oct 2012, 19:07

Wouldn't they need this website instead?
http://www.intel.com/p/en_US/support/detect/graphics
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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Fri 26 Oct 2012, 20:10

@t2sink wrote:Wouldn't they need this website instead?
http://www.intel.com/p/en_US/support/detect/graphics
Hello,

Yes, you're right... How stupid of me, did I give the link to the ATI update software?

Sorry, my bad!

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Sat 27 Oct 2012, 04:28

it said this ..
Product Detected Intel® HD Graphics
Current Driver Installed 8.15.10.2342
A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.
Intel Chipset Software Installation Utility (Chipset INF)
Product Detected Intel® 6, 5, 4, 3, 900 Series Chipsets
Current Version Installed 9.2.0.1019
This version is valid.
Audio Driver for Intel Desktop Board
Product Detected IDT High Definition Audio CODEC
Current Driver Installed 6.10.0.6341
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
Wireless Networking (WiFi)
Product Detected Dell Wireless 1502 802.11b/g/n
Current Driver Installed 9.2.0.412
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
Wired Networking
Product Detected Realtek PCIe FE Family Controller
Current Driver Installed 7.46.610.2011
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

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Re: Sims 3 crashed to blue screen!

Post by t2sink on Sat 27 Oct 2012, 06:33

http://www.dell.com/support/drivers/us/en/04/DriversHome/NeedProductSelection?fkey=Drivers_PS

I think Under the No option do Automatically detect my service tag for me, might work, I don't know. If not do the Choose from a list of all Dell products, and find the one you have, and see if there are updates from Dell for your graphics card.
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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Sat 27 Oct 2012, 18:07

it said that my intel graphics card is already up to date on the dell website

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Sun 28 Oct 2012, 13:27

Hello,

Have you tried GameBooster already?
If not, please do so now and let us know the result. Let it close all background programs and services for you, prior to starting the game.

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Wed 31 Oct 2012, 16:38

i tried the gamebooster out and the game quality is better but i paused the game for like 30 minutes and went back to playing then it crashed after 10 minutes.

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Wed 31 Oct 2012, 16:44

Hello,

Still the BSoD?

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Thu 01 Nov 2012, 04:02

yeah. it only happened once though like three days ago, so far its been okay.

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Thu 01 Nov 2012, 15:17

Hello,

Keep playing for a few more days and see if the problem comes back.

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Re: Sims 3 crashed to blue screen!

Post by animefantasyx3 on Thu 01 Nov 2012, 19:44

after i updated my laptop it crashed twice today..

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Re: Sims 3 crashed to blue screen!

Post by Adwomin on Thu 01 Nov 2012, 21:28

Hello,

Please contact me via the Forum's chatbox when you see me online on the Forum.

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