Issue after downloading Supernatural

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Issue after downloading Supernatural

Post by Piadora on Tue 23 Oct 2012, 18:30

Alright so I downloaded supernatural and sadly since then I haven't been able to really play sims. I can get in, I can make people, but when I try and play the family it sadly doesn't work. It will let me move in, or at least get in, but it selects a sim then in the relationship panel all the portraits are on one side, completely blank, with this ugly dark vomit green color. I cannot click to change anything and I haven't tried to really test if that person that it is set on can do anything. I normally just get so frustrated about not being able to click on different people I just give up within a few moments. Any help please?

Admin edit: Text size fixed.

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Re: Issue after downloading Supernatural

Post by t2sink on Tue 23 Oct 2012, 18:35

Don't shrink your text, it makes it harder to read, I didn't even try to read your text, I just went quote, to get it to normal sized.

Have you used any mods or cc? Backup Documents/Electronic Arts/The Sims 3 to your desktop, or rename it The Sims 3 Backup.

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Re: Issue after downloading Supernatural

Post by Piadora on Thu 25 Oct 2012, 00:30

Yes I have used both. I went through all of them in groups of about...25? I believe that I had removed the problem then it continued to not work.
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Re: Issue after downloading Supernatural

Post by invalidusername on Thu 25 Oct 2012, 02:30

Well let's try removing them all again, and see if that works.
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Re: Issue after downloading Supernatural

Post by t2sink on Thu 25 Oct 2012, 03:54

Yes, but moving Documents/Electronic Arts/The Sims 3, does more then just check for Mod/CC issues, just normally if moving the folder does fix it, it's usually a mod/cc it could be something else still in the folder.
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Re: Issue after downloading Supernatural

Post by ☠ ~ Aɳɳ ~ ☠ on Fri 26 Oct 2012, 10:24

Hello,

Removing or renaming that folder will clear all of the caches so any left over files of mods or cc that didn't work properly will be removed that way, so I really recommend you try it.

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Re: Issue after downloading Supernatural

Post by Piadora on Sat 27 Oct 2012, 05:16

Okay sooo, just double checking what I need to do, I need to move the Electronic Arts folder to my desktop. Then is that it or what else do I need to do. Sorry just a little confused at the moment >.<
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Re: Issue after downloading Supernatural

Post by t2sink on Sat 27 Oct 2012, 06:38

You test the game, see if it runs correctly, if it does, something related to either caches, mods, custom content or such is to blame, so slowly put the folders back into the Documents/Electronic Arts/The Sims 3, until you can encounter the issue again.

If it still doesn't run correctly, you can put it back, just want to make sure it's not something related to it.

Let us know the results.
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Re: Issue after downloading Supernatural

Post by Piadora on Sat 27 Oct 2012, 21:46

Okay so I removed the entire folder. It worked although the mood meter and the portrait panels are still the strange dark greenish color and then on the mood meter where it isn't green it's this brown color.
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Re: Issue after downloading Supernatural

Post by ☠ ~ Aɳɳ ~ ☠ on Sun 28 Oct 2012, 12:20

Hello,

That sounds like a graphic issue more than anything else, especially if it occurs without mods. Are your graphics drivers up to date?

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Re: Issue after downloading Supernatural

Post by Adwomin on Sun 28 Oct 2012, 13:56

Hello,

Please provide the following information:

1. Your graphic card model.
2. Your operating system.
3. 32- or 64-bit system.

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Re: Issue after downloading Supernatural

Post by Piadora on Sun 28 Oct 2012, 21:46

AMD M860G with ATI Mobility Radeon 4100

Windows 7

32 bit
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Re: Issue after downloading Supernatural

Post by Adwomin on Sun 28 Oct 2012, 22:06

Hello,

Please use this program to get the latest driver for your graphic card: http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista32.aspx

Don't forget to restart your PC afterwards!

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Re: Issue after downloading Supernatural

Post by Piadora on Mon 29 Oct 2012, 01:29

Thank you thank you. Sadly though there is a new problem where I have the Nraas Master Controller installed although it won't show up at all. O.o
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Re: Issue after downloading Supernatural

Post by invalidusername on Mon 29 Oct 2012, 02:12

Where do you have that installed to? Also, did you get the base module, or one of the add-ons?
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