Supernatural wont accept ANY registration codes! [SOLVED]

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Supernatural wont accept ANY registration codes! [SOLVED]

Post by 19molly97 on Mon 19 Nov 2012, 16:50

I can't seem to find anyone else who has had this problem. I've downloaded all the other expansion packs (including Seasons) with no difficulty. When the registration code box comes up I get the 'you have entered an invalid code' message. I have tried every code in the installation guide as well as many others I found online. I've tried to install this game multiple times, both before and after the Seasons patch. I've re-downloaded it. I've tried everything! I'm at a loss! Please help! Thankyou!

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by Adwomin on Mon 19 Nov 2012, 18:39

Hello,

You mean during the installation itself?
Can you make a screenshot of that? Quite odd...

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by 19molly97 on Mon 19 Nov 2012, 20:10

Yes, just when it asks for the code in the installation, it wont accept anything! Its just the message you get if you make an error in the code. 'You have entered an invalid code. Please re-enter your code.'

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Wed 21 Nov 2012, 18:37

Hello,

Is your problem the same as this topic describes?

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by 19molly97 on Thu 22 Nov 2012, 02:24

No. It's the registration code that you fill in within the installation itself. It appears with every Sims 3 game. The only abnormality is that it WILL NOT accept ANY code I put in:/

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Thu 22 Nov 2012, 07:37

Hello,

Ah ok, no that doesn't happen a lot.
Start by making sure there's no chance of typo's. You can do that by copying an entire installation key and pasting it into the first box.

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by 19molly97 on Sat 24 Nov 2012, 22:07

I've tried copy and pasting. No joy!

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Sun 25 Nov 2012, 12:02

Hello,

Please check back for Admin's reply.

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by Adwomin on Sun 25 Nov 2012, 12:28

Hello,

This is just weird. Can you please still post a screenshot of the installation wizard with the error?

Also, try extracting the downloaded .rar file using WinRAR (NO other programs!) and then try again.

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by 19molly97 on Sun 25 Nov 2012, 22:12

So I went to install supernatural so that I could get a screen shot of the error message. And it went through and installed perfectly! I did nothing differently so I have no idea what happened! Sorry for wasting your time but the game seems to have fixed itself!

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Re: Supernatural wont accept ANY registration codes! [SOLVED]

Post by Adwomin on Wed 28 Nov 2012, 20:10

Hello,

Sorry for the late reply!
No, not at all, we're here to help you whenever you need us.
Enjoy the game and please let us know if you need any more assistance!

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