Sims3 has stopped working.[SOLVED]

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Re: Sims3 has stopped working.[SOLVED]

Post by Samrinho on Tue 01 Jan 2013, 23:52

Yeah I got the same problem but this only occurs if I install the Pets expansion, it crashes every time. the other expansions work fine, right now my game is version 1.42 after installing seasons. I've tried the ultimate fix to help with the pets but its failed what should i do next? help would be appreciated coz i really want to play with pets expansion

//EDIT

oh yeah i forgot i tried to uninstall clear the registry and reinstall but still not working, game runs fine without pets expansion though

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Re: Sims3 has stopped working.[SOLVED]

Post by SimplyJenn on Wed 02 Jan 2013, 01:42





I get this now after i reinstalled my game and high end. Also tried going into my folder to open it, but it can't locate the launcher. Other than that, I didn't do anything.

//EDIT

Hi, sorry i thought the comment didn't get through, so i kept retyping it not knowing it was on the next page. :\

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Re: Sims3 has stopped working.[SOLVED]

Post by hexorcist on Wed 02 Jan 2013, 02:47

On High-End Loft Stuff, the Start Install should be 0 and the Executable needs to be fixed. You can fix it by clicking on the "Change" button on the right hand side of that box, then browsing to the High-End Loft Stuff's executable, which will be named TS3SP01.exe

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Re: Sims3 has stopped working.[SOLVED]

Post by SimplyJenn on Wed 02 Jan 2013, 04:58

i'm still getting the same message

//EDIT

when i try to open my game on Origin nothing comes up, the sims 3 pops up saying sims3launcher has stopped working and when clicking on the high end ^ the picture i sent comes up. if this helps

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Re: Sims3 has stopped working.[SOLVED]

Post by hexorcist on Wed 02 Jan 2013, 05:18

Do you have teamviewer? A 2 page topic is a bit long and it's faster if I just have a look at your registry - typically if it gets this far without a fix it's because there's multiple keys all over the registry, which I just learned that my Registry Helper tool isn't assisting in those situations.

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Re: Sims3 has stopped working.[SOLVED]

Post by SimplyJenn on Wed 02 Jan 2013, 05:32

i don't but i'll download it now.

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Re: Sims3 has stopped working.[SOLVED]

Post by hexorcist on Wed 02 Jan 2013, 05:33

Ok, when you run it you'll find a partner ID and a password (4 numbers) on the left. Send me a private message with that info and I'll connect as soon as I see your message.


Edit: Not resolved. Registry looks fine. This is a legit install, so no cracks to mess with. Launcher version looked alright. Origin installed and up to date. Windows version is Vista+, so .Net should be fine. Fragmentation isn't an issue with Windows Vista+ (there's an auto-defrag implemented in them). Running as admin had no advantageous effect. Doing more research into what else could cause this error.

The only two things I can think of that I did not test was User Data, though that was mentioned before and I'm pretty confident she renamed her user data folder. The other was check to see how much hard drive space was available. As a side note, the installer did ask if I wanted to remove the installation when I engaged it, so it's detecting that The Sims 3 is installed.


Edit: I noticed in your registry that your Sims 3 base game had SKU 7, which is a digital download - I found this, and it may help, it was specifically about the Generations patch for those who had the digital download but it may fix your issue even though you don't have Generations: https://forum.thesims3.com/jforum/posts/list/15/380157.page#5461887

Basically it's saying to try manual patching.


Last edited by hexorcist on Wed 02 Jan 2013, 06:00; edited 1 time in total

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Re: Sims3 has stopped working.[SOLVED]

Post by SimplyJenn on Wed 02 Jan 2013, 07:01

it says i don't have the previous version of sims o__o

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Re: Sims3 has stopped working.[SOLVED]

Post by hexorcist on Wed 02 Jan 2013, 07:22

Alright, so from the sounds of it, that patch was too far ahead to patch your game. Try this patch, it's an inclusive patch that should get any version to the latest: http://akamai.cdn.ea.com/eadownloads/u/f/sims/sims3/patches/TS3_1.42.130.0190xx_update.exe

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Re: Sims3 has stopped working.[SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Wed 02 Jan 2013, 10:46

Hello,

How about the launcher version in the screenshot, it's 0.0.0.0, that's never good. The manual patch usually fixes that.

Please edit your post rather than replying to yourself if you have new information, but no replies yet.


Samrinho wrote:Yeah I got the same problem but this only occurs if I install the Pets expansion, it crashes every time. the other expansions work fine, right now my game is version 1.42 after installing seasons. I've tried the ultimate fix to help with the pets but its failed what should i do next? help would be appreciated coz i really want to play with pets expansion

//EDIT

oh yeah i forgot i tried to uninstall clear the registry and reinstall but still not working, game runs fine without pets expansion though

Hello,

Please open a new topic, it'll be easier for everyone. Your problem may look the same, but it's cause could be a very different one.

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Re: Sims3 has stopped working.[SOLVED]

Post by Adwomin on Wed 02 Jan 2013, 19:45

Hello,

After applying the manual patch, don't do anything else. Just open your launcher and let us know the result.

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Re: Sims3 has stopped working.[SOLVED]

Post by SimplyJenn on Wed 02 Jan 2013, 20:38

Hello again. So i updated the sims and it allowed me to go on. and updated the patch, the game was loading but a few seconds later it disconnects and says Sims 3 has stopped working. (basically went back to square one Sad)


Last edited by SimplyJenn on Wed 02 Jan 2013, 20:43; edited 1 time in total (Reason for editing : corrections)

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Re: Sims3 has stopped working.[SOLVED]

Post by Adwomin on Wed 02 Jan 2013, 20:52

SimplyJenn wrote:Hello again. So i updated the sims and it allowed me to go on. and updated the patch, the game was loading but a few seconds later it disconnects and says Sims 3 has stopped working. (basically went back to square one Sad)
Hello,

What if you only apply the manual patch found here: http://games4theworld.bestgoo.com/t1870-can-t-update-the-sims-3-to-v142-fix-manual-patch and then start your launcher, without doing anything else?

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Re: Sims3 has stopped working.[SOLVED]

Post by SimplyJenn on Thu 03 Jan 2013, 06:45

just letting you know that my game was bought on origin. does that make a difference? but i'll try anyways and let you guys know.

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Re: Sims3 has stopped working.[SOLVED]

Post by hexorcist on Thu 03 Jan 2013, 07:14

That's the same file I had you download.

Just out of curiosity, have you turned off your internet and tried to play? I have a feeling that we're focusing on the "crash" when we should be focusing on the disconnection before the crash. If playing without internet works then it's a known issue that has been around since patch 1.39 for the digital downloads and the work-arounds are:

- Ignore the error box that comes up (I'm not sure what they mean by this, but apparently you can keep playing)
- Start the game without internet, then once you're in game turn your internet back on and you can log in and do everything as normal.
- Keep the internet turned off

If it doesn't fix the issue then I guess I'll keep searching.

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Re: Sims3 has stopped working.[SOLVED]

Post by SimplyJenn on Fri 04 Jan 2013, 00:35

so what you're trying to say is turn off the internet when i click on the game and then turn it on when i log in and then back to off?

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Re: Sims3 has stopped working.[SOLVED]

Post by hexorcist on Fri 04 Jan 2013, 00:49

If testing with it turned off the whole time works, then you -should- be able to turn it back on and log in but only after you're in the game itself. If keeping it turned off the whole time doesn't work then it's unlikely that it'll work if you were to turn it back on at a later point in time.

From what others are saying, it may be an issue with the EA servers sending some wrong information for people who are playing with the digital download so it's not really something that you can fix on your system, unfortunately. But again, that's -only- if turning off the internet works.

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Re: Sims3 has stopped working.[SOLVED]

Post by SimplyJenn on Fri 04 Jan 2013, 00:52

Omg, it works Very Happy so was it my internet the whole time? Thank you for helping me. If anything comes up again, i'll come back. Thank you thank youuu ! (:

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Re: Sims3 has stopped working.[SOLVED]

Post by hexorcist on Fri 04 Jan 2013, 00:56

Glad we got it sorted out! You're very welcome!

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Re: Sims3 has stopped working.[SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Fri 04 Jan 2013, 11:33

Great! Thank you hexorcist.

Happy simming The Sims Plumbob 1 topic closed.

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