d3d9.dll Error for Sims 3

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d3d9.dll Error for Sims 3

Post by thestar88 on Mon 14 Jan 2013, 02:08

Hello guys,
I have been stalking around this forum for a while trying to find an answer to my Sims 3 error problem. The "Sims 3 has encountered an error and must shut down" popup comes within 5 minutes of loading my saved game. What should I do to be able to play my game without crashing?


P.S - When I look at the xcpt error file, I get this:

[Build info]
Application: Sims3
BuildTime: 2012-09-27-2153
BuildUser: codebuilder
BuildHost: SIMS-BUILD106
BuildConfig: Release
BuldVersion: 0.2.0.190
Commandline: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe


[System info]
Computer name: STANDALONE-PC
Computer DNS name: Standalone-PC
User name: Lizzy
EA_PLATFORM: Windows on X86
OS name: Windows XP
OS version number: 5.1.2600
OS service pack: Service Pack 2
Debugger present: no
CPU count: 8
Processor type: x86
Processor level: 6
Processor revision: 10759
Memory load: 53%
Total physical memory: 5995 Mb
Available physical memory: 2805 Mb
Total page file memory: 14986 Mb
Available page file memory: 11684 Mb
Total virtual memory: 4095 Mb
Free virtual memory: 1994 Mb

[Application info]
Language: C++
Compiler: Microsoft Visual C++ compiler, version 1400
App path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
App version: 0.2.0.190

[Exception info]
date: 2013-01-09
time: 17.30.15
type: ACCESS_VIOLATION reading address 0x00000050
address: 0x6dad0f6c "C:\Windows\system32\d3d9.dll":0x0001:0x0003ff6c

[Call stack]
C:\Windows\system32\d3d9.dll
0x6dad0f6c

C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x0060d816

C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x04d71ee0


[Stack data]
0018a980 | 94 a9 18 0039 4a 76 a0 8e a9 28 a0 20 ad 03 | .....9Jv...(. .. |
0018a990 | 7c aa 18 00 e4 1e d7 04 49 59 a9 6d c8 a9 18 00 | |.......IY.m.... |
0018a9a0 | e4 1e d7 04 97 6d ad 6d 9c 39 4a 76 98 39 4a 76 | .....m.m.9Jv.9Jv |
0018a9b0 | a0 8e a9 28 00 00 00 00 00 00 00 00 78 ff 18 00 | ...(........x... |
0018a9c0 | 78 ff 18 00 54 a4 c2 6d ff ff ff ff 80 aa 18 00 | x...T..m........ |
0018a9d0 | dd cc 60 00 e0 1e d7 04 ec a9 18 00 e4 1e d7 04 | ..`............. |
0018a9e0 | 00 00 00 00 01 00 00 00 84 a9 18 00 78 ff 18 00 | ............x... |
0018a9f0 | 4c ab c2 6d 01 00 00 00 b8 36 ad 03 16 d8 60 00 | L..m.....6....`. |
0018aa00 | e0 1e d7 04 00 00 00 00 50 00 00 00 00 00 00 00 | ........P....... |
0018aa10 | 7a 78 78 00 00 00 00 00 a0 8e a9 28 b0 26 44 20 | zxx........(.&D |
0018aa20 | a0 20 ad 03 b0 26 44 20 00 00 00 00 b8 26 44 20 | . ...&D .....&D |
0018aa30 | b0 26 44 20 71 8b 78 00 a0 20 ad 03 7c aa 18 00 | .&D q.x.. ..|... |
0018aa40 | 00 00 00 00 30 26 44 20 00 00 00 00 1c 01 00 00 | ....0&D ........ |
0018aa50 | 00 00 00 00 1a 01 00 00 50 13 9c 0e b6 0e 68 00 | ........P.....h. |
0018aa60 | f6 b2 78 00 a0 20 ad 03 7c aa 18 00 e0 25 44 20 | ..x.. ..|....%D |
0018aa70 | b8 36 ad 03 c8 ac 18 00 10 d1 84 2d 01 4f 3a 65 | .6.........-.O:e |
0018aa80 | c0 b5 43 03 c0 b8 43 03 00 00 00 00 00 00 00 00 | ..C...C......... |
0018aa90 | 50 05 00 00 00 03 00 00 00 00 00 00 00 00 80 3f | P..............? |
0018aaa0 | 00 00 00 00 00 00 00 00 50 05 00 00 00 03 00 00 | ........P....... |
0018aab0 | 2b 4a 78 00 a0 20 ad 03 30 10 68 00 10 ab 18 00 | +Jx.. ..0.h..... |
0018aac0 | 50 ad 18 00 6a 22 68 00 30 10 68 00 10 ab 18 00 | P...j"h.0.h..... |
0018aad0 | 14 00 00 00 00 00 00 00 50 ad 18 00 7f 00 00 00 | ........P....... |
0018aae0 | 2b 4a 78 00 a0 20 ad 03 30 10 68 00 40 ab 18 00 | +Jx.. ..0.h.@... |
0018aaf0 | a0 ad 18 00 e0 25 44 20 00 00 00 00 00 00 00 00 | .....%D ........ |
0018ab00 | 0b 00 00 00 00 00 00 00 a0 ad 18 00 00 ab 18 00 | ................ |
0018ab10 | 10 d1 84 2d 00 00 00 00 50 ad 18 00 00 00 00 00 | ...-....P....... |
0018ab20 | 04 00 00 00 c0 8b 8a 20 00 00 00 00 00 00 00 00 | ....... ........ |
0018ab30 | 70 42 f6 31 54 ab 18 00 9e 68 87 68 b8 13 ef 05 | pB.1T....h.h.... |
0018ab40 | 70 42 f6 31 00 00 00 00 a0 ad 18 00 00 00 00 00 | pB.1............ |
0018ab50 | 20 5b 4e 49 d4 ab 18 00 00 d0 01 0d 9c ab 18 00 | [NI............ |
0018ab60 | 20 5b 4e 49 00 00 00 00 a0 ad 18 00 00 00 00 00 | [NI............ |
0018ab70 | d4 ab 18 00 c2 25 00 40 00 00 00 00 00 00 00 00 | .....%.@........ |
0018ab80 | 00 00 00 00 00 d0 01 0d 1c 01 00 00 00 00 00 00 | ................ |

[Instruction data]
6dad0eec => DasmX86Dll.dll not found.

[Registers]
eip: 6dad0f6c
eax: 00000000
ebx: 00000050
ecx: 00000000
edx: 6dad0ee9
esi: 04d71ee0
edi: 04d71ee4
ebp: 0018a9f8
efl: 00010206
esp: 0018a984

[Modules]
base 0x00400000 size 0x00df9000 entry 0x00f31661 "TS3W.exe" "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe"
base 0x773f0000 size 0x00180000 entry 0x00000000 "ntdll.dll" "C:\Windows\SysWOW64\ntdll.dll"
base 0x74e20000 size 0x00100000 entry 0x74e335c8 "kernel32.dll" "C:\Windows\syswow64\kernel32.dll"
base 0x76ae0000 size 0x00046000 entry 0x76ae7478 "KERNELBASE.dll" "C:\Windows\syswow64\KERNELBASE.dll"
base 0x72bb0000 size 0x0004c000 entry 0x72bbad1d "UMEngx86.dll" "C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.1.2\Definitions\BASHDefs\20130107.001\UMEngx86.dll"
base 0x6da90000 size 0x001c3000 entry 0x6da91811 "d3d9.dll" "C:\Windows\system32\d3d9.dll"
base 0x75a70000 size 0x000ac000 entry 0x75a7a472 "msvcrt.dll" "C:\Windows\syswow64\msvcrt.dll"
base 0x76960000 size 0x00019000 entry 0x76964975 "sechost.dll" "C:\Windows\SysWOW64\sechost.dll"
base 0x74fa0000 size 0x000f0000 entry 0x74fb0569 "RPCRT4.dll" "C:\Windows\syswow64\RPCRT4.dll"
base 0x74ae0000 size 0x00060000 entry 0x74afa303 "SspiCli.dll" "C:\Windows\syswow64\SspiCli.dll"
base 0x74ad0000 size 0x0000c000 entry 0x74ad10e1 "CRYPTBASE.dll" "C:\Windows\syswow64\CRYPTBASE.dll"
base 0x769b0000 size 0x00100000 entry 0x769cae99 "USER32.dll" "C:\Windows\syswow64\USER32.dll"
base 0x74d70000 size 0x00090000 entry 0x74d86343 "GDI32.dll" "C:\Windows\syswow64\GDI32.dll"
base 0x773c0000 size 0x0000a000 entry 0x773c36a0 "LPK.dll" "C:\Windows\syswow64\LPK.dll"
base 0x74b40000 size 0x0009d000 entry 0x74b747d7 "USP10.dll" "C:\Windows\syswow64\USP10.dll"
base 0x75320000 size 0x000a0000 entry 0x75342dd9 "ADVAPI32.dll" "C:\Windows\syswow64\ADVAPI32.dll"
base 0x72a60000 size 0x00009000 entry 0x72a61220 "VERSION.dll" "C:\Windows\system32\VERSION.dll"
base 0x71140000 size 0x00006000 entry 0x711411f0 "d3d8thk.dll" "C:\Windows\system32\d3d8thk.dll"
base 0x743a0000 size 0x00013000 entry 0x743a1d3f "dwmapi.dll" "C:\Windows\system32\dwmapi.dll"
base 0x01420000 size 0x00267000 entry 0x0163af6c "d3dx9_31.dll" "C:\Windows\system32\d3dx9_31.dll"
base 0x69950000 size 0x000e7000 entry 0x69951771 "DDRAW.dll" "C:\Windows\system32\DDRAW.dll"
base 0x70740000 size 0x00006000 entry 0x70741250 "DCIMAN32.dll" "C:\Windows\system32\DCIMAN32.dll"
base 0x756a0000 size 0x0019d000 entry 0x756a17e7 "SETUPAPI.dll" "C:\Windows\syswow64\SETUPAPI.dll"
base 0x76ab0000 size 0x00027000 entry 0x76ab58b9 "CFGMGR32.dll" "C:\Windows\syswow64\CFGMGR32.dll"
base 0x75610000 size 0x0008f000 entry 0x75613fb1 "OLEAUT32.dll" "C:\Windows\syswow64\OLEAUT32.dll"
base 0x751c0000 size 0x0015c000 entry 0x75215d13 "ole32.dll" "C:\Windows\syswow64\ole32.dll"
base 0x74e00000 size 0x00012000 entry 0x74e01441 "DEVOBJ.dll" "C:\Windows\syswow64\DEVOBJ.dll"
base 0x721f0000 size 0x0001c000 entry 0x721f3f51 "iphlpapi.dll" "C:\Windows\system32\iphlpapi.dll"
base 0x75a60000 size 0x00006000 entry 0x75a61782 "NSI.dll" "C:\Windows\syswow64\NSI.dll"
base 0x721e0000 size 0x00007000 entry 0x721e128d "WINNSI.DLL" "C:\Windows\system32\WINNSI.DLL"
base 0x754f0000 size 0x0011b000 entry 0x754f1735 "WININET.dll" "C:\Windows\syswow64\WININET.dll"
base 0x74c20000 size 0x00057000 entry 0x74c3a24a "SHLWAPI.dll" "C:\Windows\syswow64\SHLWAPI.dll"
base 0x753c0000 size 0x00003000 entry 0x00000000 "Normaliz.dll" "C:\Windows\syswow64\Normaliz.dll"
base 0x758a0000 size 0x001b8000 entry 0x759b47f9 "iertutil.dll" "C:\Windows\syswow64\iertutil.dll"
base 0x750a0000 size 0x00111000 entry 0x750a1b29 "urlmon.dll" "C:\Windows\syswow64\urlmon.dll"
base 0x75b50000 size 0x00c49000 entry 0x75bcd45a "SHELL32.dll" "C:\Windows\syswow64\SHELL32.dll"
base 0x72b20000 size 0x00087000 entry 0x72b50dce "MSVCP80.dll" "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCP80.dll"
base 0x72a80000 size 0x0009b000 entry 0x72a8232b "MSVCR80.dll" "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll"
base 0x74d10000 size 0x00060000 entry 0x74d215a7 "IMM32.dll" "C:\Windows\syswow64\IMM32.dll"
base 0x76890000 size 0x000cc000 entry 0x7689168b "MSCTF.dll" "C:\Windows\syswow64\MSCTF.dll"
base 0x71d60000 size 0x000eb000 entry 0x71d61445 "dbghelp.dll" "C:\Windows\system32\dbghelp.dll"
base 0x75090000 size 0x00005000 entry 0x75091438 "PSAPI.DLL" "C:\Windows\syswow64\PSAPI.DLL"
base 0x73e30000 size 0x00011000 entry 0x73e31300 "NETAPI32.dll" "C:\Windows\system32\NETAPI32.dll"
base 0x73f60000 size 0x00009000 entry 0x73f615a6 "netutils.dll" "C:\Windows\system32\netutils.dll"
base 0x70750000 size 0x00019000 entry 0x70751319 "srvcli.dll" "C:\Windows\system32\srvcli.dll"
base 0x73df0000 size 0x0000f000 entry 0x73df12a1 "wkscli.dll" "C:\Windows\system32\wkscli.dll"
base 0x74be0000 size 0x00035000 entry 0x74be145d "WS2_32.dll" "C:\Windows\syswow64\WS2_32.dll"
base 0x698d0000 size 0x00072000 entry 0x698d1576 "DSOUND.dll" "C:\Windows\system32\DSOUND.dll"
base 0x728b0000 size 0x00032000 entry 0x728b37c1 "WINMM.dll" "C:\Windows\system32\WINMM.dll"
base 0x70500000 size 0x00025000 entry 0x70502b71 "POWRPROF.dll" "C:\Windows\system32\POWRPROF.dll"
base 0x712a0000 size 0x0004b000 entry 0x712a2b6c "apphelp.dll" "C:\Windows\system32\apphelp.dll"
base 0x696b0000 size 0x00218000 entry 0x696b220f "AcGenral.DLL" "C:\Windows\AppPatch\AcGenral.DLL"
base 0x73fb0000 size 0x00080000 entry 0x73fc37c9 "UxTheme.dll" "C:\Windows\system32\UxTheme.dll"
base 0x73de0000 size 0x0000f000 entry 0x73de125e "samcli.dll" "C:\Windows\system32\samcli.dll"
base 0x6d140000 size 0x00014000 entry 0x6d141340 "MSACM32.dll" "C:\Windows\system32\MSACM32.dll"
base 0x6ffe0000 size 0x00003000 entry 0x00000000 "sfc.dll" "C:\Windows\system32\sfc.dll"
base 0x745e0000 size 0x0000d000 entry 0x745e1392 "sfc_os.DLL" "C:\Windows\system32\sfc_os.DLL"
base 0x725f0000 size 0x00017000 entry 0x725f1c89 "USERENV.dll" "C:\Windows\system32\USERENV.dll"
base 0x72650000 size 0x0000b000 entry 0x72651992 "profapi.dll" "C:\Windows\system32\profapi.dll"
base 0x71120000 size 0x00012000 entry 0x71121200 "MPR.dll" "C:\Windows\system32\MPR.dll"
base 0x69620000 size 0x0008c000 entry 0x69621fff "AcLayers.dll" "C:\Windows\AppPatch\AcLayers.dll"
base 0x74210000 size 0x00051000 entry 0x74239834 "WINSPOOL.DRV" "C:\Windows\system32\WINSPOOL.DRV"
base 0x693c0000 size 0x00259000 entry 0x693d821b "AcXtrnal.DLL" "C:\Windows\AppPatch\AcXtrnal.DLL"
base 0x6fa90000 size 0x00006000 entry 0x6fa91093 "SHUNIMPL.DLL" "C:\Windows\system32\SHUNIMPL.DLL"
base 0x6f9f0000 size 0x0000d000 entry 0x6f9f7c69 "SortServer2003Compat.dll" "C:\Windows\system32\SortServer2003Compat.dll"
base 0x003d0000 size 0x00016000 entry 0x003d801f "xinput1_3.dll" "C:\Windows\system32\xinput1_3.dll"
base 0x6d180000 size 0x00022000 entry 0x6d18b13c "glu32.dll" "C:\Windows\system32\glu32.dll"
base 0x692f0000 size 0x000c8000 entry 0x6938b0e4 "OPENGL32.dll" "C:\Windows\system32\OPENGL32.dll"
base 0x68850000 size 0x00a9d000 entry 0x68d4091f "igdumd32.dll" "C:\Windows\system32\igdumd32.dll"
base 0x76800000 size 0x00083000 entry 0x768023d2 "CLBCatQ.DLL" "C:\Windows\syswow64\CLBCatQ.DLL"
base 0x719e0000 size 0x00016000 entry 0x719e2dc3 "CRYPTSP.dll" "C:\Windows\system32\CRYPTSP.dll"
base 0x71940000 size 0x0003b000 entry 0x7194128d "rsaenh.dll" "C:\Windows\system32\rsaenh.dll"
base 0x71c00000 size 0x0000e000 entry 0x71c01235 "RpcRtRemote.dll" "C:\Windows\system32\RpcRtRemote.dll"
base 0x6f9e0000 size 0x00007000 entry 0x6f9e1230 "winbrand.dll" "C:\Windows\system32\winbrand.dll"
base 0x75b20000 size 0x0002d000 entry 0x75b22911 "WINTRUST.dll" "C:\Windows\syswow64\WINTRUST.dll"
base 0x753d0000 size 0x0011c000 entry 0x753d15ae "CRYPT32.dll" "C:\Windows\syswow64\CRYPT32.dll"
base 0x767a0000 size 0x0000c000 entry 0x767a2389 "MSASN1.dll" "C:\Windows\syswow64\MSASN1.dll"
base 0x72550000 size 0x0003c000 entry 0x7255145d "mswsock.dll" "C:\Windows\system32\mswsock.dll"
base 0x72540000 size 0x00005000 entry 0x725415df "wshtcpip.dll" "C:\Windows\System32\wshtcpip.dll"
base 0x71bf0000 size 0x00008000 entry 0x71bf10e9 "Secur32.dll" "C:\Windows\system32\Secur32.dll"
base 0x70a80000 size 0x0019e000 entry 0x70ab3731 "comctl32.dll" "C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc\comctl32.dll"
base 0x72590000 size 0x00021000 entry 0x7259145e "ntmarta.dll" "C:\Windows\system32\ntmarta.dll"
base 0x767b0000 size 0x00045000 entry 0x767b11e1 "WLDAP32.dll" "C:\Windows\syswow64\WLDAP32.dll"
base 0x70010000 size 0x00044000 entry 0x700266c9 "dnsapi.DLL" "C:\Windows\system32\dnsapi.DLL"
base 0x73410000 size 0x00025000 entry 0x73413bf0 "peerdist.dll" "C:\Windows\system32\peerdist.dll"
base 0x733f0000 size 0x0001b000 entry 0x733f1286 "AUTHZ.dll" "C:\Windows\system32\AUTHZ.dll"
base 0x70980000 size 0x00052000 entry 0x709814be "rasapi32.dll" "C:\Windows\system32\rasapi32.dll"
base 0x70960000 size 0x00015000 entry 0x709612de "rasman.dll" "C:\Windows\system32\rasman.dll"
base 0x70910000 size 0x0000d000 entry 0x70911325 "rtutils.dll" "C:\Windows\system32\rtutils.dll"
base 0x6ea20000 size 0x00079000 entry 0x6ea2140f "mscms.dll" "C:\Windows\system32\mscms.dll"
base 0x733b0000 size 0x00006000 entry 0x733b125a "sensapi.dll" "C:\Windows\system32\sensapi.dll"
base 0x73c30000 size 0x00038000 entry 0x73c327b6 "icm32.dll" "C:\Windows\system32\icm32.dll"
base 0x71100000 size 0x00010000 entry 0x71103919 "NLAapi.dll" "C:\Windows\system32\NLAapi.dll"
base 0x733a0000 size 0x00006000 entry 0x733a14b2 "rasadhlp.dll" "C:\Windows\system32\rasadhlp.dll"
base 0x73c90000 size 0x00006000 entry 0x73c91673 "wship6.dll" "C:\Windows\System32\wship6.dll"
base 0x6ffb0000 size 0x00021000 entry 0x6ffb4f16 "mdnsNSP.dll" "C:\Program Files (x86)\Bonjour\mdnsNSP.dll"
base 0x708d0000 size 0x00038000 entry 0x708d9906 "fwpuclnt.dll" "C:\Windows\System32\fwpuclnt.dll"
base 0x6bd90000 size 0x00039000 entry 0x6bd9e1e6 "MMDevApi.dll" "C:\Windows\System32\MMDevApi.dll"
base 0x70630000 size 0x000f5000 entry 0x7063adae "PROPSYS.dll" "C:\Windows\System32\PROPSYS.dll"
base 0x6bd60000 size 0x00030000 entry 0x6bd63c6b "wdmaud.drv" "C:\Windows\system32\wdmaud.drv"
base 0x738c0000 size 0x00004000 entry 0x738c1030 "ksuser.dll" "C:\Windows\system32\ksuser.dll"
base 0x71210000 size 0x00007000 entry 0x712110c0 "AVRT.dll" "C:\Windows\system32\AVRT.dll"
base 0x71150000 size 0x00008000 entry 0x71154119 "msacm32.drv" "C:\Windows\system32\msacm32.drv"
base 0x71110000 size 0x00007000 entry 0x711111d0 "midimap.dll" "C:\Windows\system32\midimap.dll"
base 0x6bd20000 size 0x00036000 entry 0x6bd29842 "AUDIOSES.DLL" "C:\Windows\system32\AUDIOSES.DLL"
base 0x73ca0000 size 0x00008000 entry 0x73ca11d0 "netbios.dll" "C:\Windows\system32\netbios.dll"

[Register memory]
ebx 00000050 |?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
00000060 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
edx 6dad0ee0 | <8b>ff 55 8b ec 6a ff | ..U..j. |
6dad0ef0 | 68 4c ab c2 6d 64 a1 00 00 00 00 50 83 ec 58 53 | hL..md.....P..XS |
6dad0f00 | 56 57 a1 50 92 c3 6d 33 c5 | VW.P..m3. |
esi 04d71ee0 |<7c>4c d7 04 00 00 00 00 00 00 00 00 00 00 00 00 | |L.............. |
04d71ef0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
edi 04d71ee0 | <00>00 00 00 00 00 00 00 00 00 00 00 | ............ |
04d71ef0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
04d71f00 | 88 10 00 00 | .... |
ebp 0018a9f0 | 36 ad 03 16 d8 60 00 | .6....`. |
0018aa00 | e0 1e d7 04 00 00 00 00 50 00 00 00 00 00 00 00 | ........P....... |
0018aa10 | 7a 78 78 00 00 00 00 00 | zxx..... |

[Extra]
ScriptHeap: 115.74MB/123.96MB (18); 12.53MB


What should i do to be able to play my game without crashing?

thestar88
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Re: d3d9.dll Error for Sims 3

Post by ☠ ~ Aɳɳ ~ ☠ on Tue 15 Jan 2013, 11:39

Hello,

That looks like a directx issue, I don't really know how that happens, but you could try to reinstall directx 9.
Other than that, try this.

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